Technical Support (Level 4)

Technical Support (Level 4)

Hindlip, Worcestershire

Fixed Term Contract (until 30.09.2021)

Full Time

The closing date for this post is 12 noon on Wednesday 21st April 202

Interviews will be held W/C 4th May 202

Secondments may be considered - Please obtain approval from your Line Manager before applying for this as a secondment (please note this is for internal candidates only)

The main purpose of the role is to work flexibly within the Technical Support Team or Solutions Delivery Team, contributing to an efficient and effective ICT Service, ensuring a quality end to end ICT Service to West Mercia Police

To provide a high level of technical support (relevant to role level) across West Mercia Police, both to internal customers and to external customers. To continually innovate in order to ensure the department is offering the best level of service in terms of services and equipment

This includes working on the network, hardware and software in support of the delivery of all agreed ICT services.

Please refer to the attached role profile for full detail, but in addition to this the successful candidate will be working in a fast pace technical support environment supporting a vast range of in-house and commercial applications. The successful candidate would ideally:

• Possess significant knowledge of cisco networking and various firewall solutions. 

•Possess substantial knowledge in windows server environments including virtual environments.

•Be experienced in balancing workloads to meet the operational requirements of the business.

•Have experience in the resolution of complex incidents.

We embrace diversity and welcome applications from everyone

If you require any support to complete your application or you have any questions please contact the recruitment team on 01905 718444 (press option 1 then 5) or email recruitment@westmercia.pnn.police.uk

To read more about the added benefits and rewards of working for West Mercia Police, please go to our website.

Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process.