Specialist Technical Support Level 4

Specialist Technical Support Level 4

Hindlip, Worcestershire

Permanent Contract

Full Time

There is no closing date for this post as applications will be regularly reviewed and candidates updated accordingly.

***Please note this is a CV only process***

The main purpose of the role is to provide a high level of technical support across West Mercia Police; both to internal and to external customers. You will ideally be in 3rd or 4th line support currently with a broad understanding but with your areas of expertise.

Successful candidates will need to ensure that the department is offering the best level of service to its customers in terms of ICT infrastructure, specialist applications and services. This will be through BAU Technical support, keeping systems well maintained and up to date, as well as working on projects of varying sizes.

The Level 4 role is of a subject matter expert (SME) level, where successful candidates within the department will be responsible, directly and indirectly, for key areas of infrastructure. Therefore we are seeking people with this expert level of knowledge and experience in one (or more) of the following areas:

• Citrix VDA 
• Citrix Xenmobile MDM     
• Citrix Netscaler Gateways and Loadbalancers (Additionally Jetnexus Load Balancers, and GSLB)
• Microsoft Exchange
• Microsoft Servers, Roles and Features (Powershell, IIS, DNS, DHCP,ADFS .. and so on)
• Microsoft Active Directory Domain Services
• Microsoft SCCM (Not just patching and end points, needs to be able to demonstrate architecture-level knowledge for this)
• Microsoft Office 365 – Exchange Online, Azure, Intune, Migration and administration
• Identity management – Sailpoint

It would be desirable for you to have some people management experience.

This role will be part of an on call rota. Additional allowances will be paid.

We embrace diversity and welcome applications from everyone.

We are also happy to talk flexible working where it is suitable for the role.

If you require any support to complete your application or you have any questions please contact the recruitment team on 01905 718444 (press option 1 then 5) or email BOC.staff.recruitment.team@westmercia.pnn.police.uk (internally please use MyBop)

To read more about the added benefits and rewards of working for West Mercia Police, please go to our website.

Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process.

Once this job has closed, the job advert & associated documents will no longer be available. You may want to save a copy for your records.

If you are viewing this advert on Indeed, Total Jobs or another job board, it is worth noting that there is more information about the position on the West Mercia Police website, this will include the role profile.