Specialist Technical Support – Level 3

Specialist Technical Support – Level 3

Hindlip, Worcestershire

Permanent Contract

Full Time

There is no closing date for this post as applications will be regularly reviewed and candidates updated accordingly.

***Please note this is a CV only process***

The main purpose of the role is working as a member of the Specialist Technical Support Team and providing some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service, ensuring a quality end to end ICT Service for West Mercia Police.

To provide a high level of technical support across West Mercia Police, both to internal customers and to external customers ensuring the department is offering the best level of service in terms of ICT services, specialist applications and equipment.

This is an Application Support / Escalated generalist technical support role. The role requires wide ranging knowledge/experience in multiple key technical areas such as:

• Citrix VDA         
• Citrix Xenmobile MDM     
• Microsoft Exchange
• Microsoft Servers, including roles and features (Powershell, IIS, DNS/DHCP .. and so on)
• Microsoft SCCM
• Microsoft Office 365 – Exchange Online, Azure, Intune, Migration and administration
• Microsoft SQL or Oracle Databases
• Datastage
• Web Development – Coldfusion, Javascript
• Enterprise VOIP Telephony or call-centre solutions (not endpoints or analogue)
• Networks, routing, firewalls

This role will be part of an on call rota. Additional allowances will be paid.

We embrace diversity and welcome applications from everyone.

We are also happy to talk flexible working where it is suitable for the role.

If you require any support to complete your application or you have any questions please contact the recruitment team on 01905 718444 (press option 1 then 5) or email BOC.staff.recruitment.team@westmercia.pnn.police.uk (internally please use MyBop)

To read more about the added benefits and rewards of working for West Mercia Police, please go to our website.

Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process.

Once this job has closed, the job advert & associated documents will no longer be available. You may want to save a copy for your records.

If you are viewing this advert on Indeed, Total Jobs or another job board, it is worth noting that there is more information about the position on the West Mercia Police website, this will include the role profile.