Deskside Support

We’re on a journey to shape the future of policing in our three counties and we want you to be part of it. We value difference and believe in creating an inclusive working environment where our employees feel safe to make suggestions and voice their opinions.

The main purpose of the Deskside Support role is to work flexibly within the Deskside Support Team, contributing to an efficient and effective Customer Service, ensuring a quality end to end ICT Service for West Mercia Police.

To provide end users with support, maintenance and administration within the organisation's deskside environment to both internal and external customers.

Respond to and resolve incidents involving ICT services, systems and related equipment used at the workplace and provide assistance to users. This includes the network, cabling, hardware and software (voice, data and computer) laptops, mobile devices, PCs, CCTV, audio & visual equipment, radios etc.

• The Deskside Support role is an office based role
• Full time position
• Permanent

The closing date for this post is 12 noon on Tuesday 2nd April 2024

Why work for us?

• 26 days Annual leave (increasing to 31 after 5 years service) + bank holidays
• Generous pension scheme
• Health and wellbeing, occupational health services, staff network and PAM assist.
• Police Mutual, affordable private healthcare and other savings.
• Gym membership discounts.
• Register for a Blue light card – over 15,000 discounts from large national retailers.

To read more about the added benefits and rewards of working for West Mercia Police, please go to our website.

• We embrace diversity and welcome applications from everyone.
• We are also happy to talk flexible working where it is suitable for the role.

If you require any support to complete your application or you have any questions please contact the recruitment team on 01905 718444 (press option 1 then 5) or email BOC.staff.recruitment.team@westmercia.police.uk (internally please use myBop)

Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process.