Police Officer

OCC Communications Officer

3
 
C
Starting Salary Grade C £21,135 - £23,406 Plus Shift and weekend working allowances, working towards a Grade D £23,817 - £26,016 Plus Shift and weekend working allowances
Shift working
Yes
12.5%
Permanent

OCC Communications Officer

Leek Wootton (then moving to Stuart Ross House Warwick)

Permanent Contract

Part Time (29.65 hours)

Grade C/D Plus Shift and Weekend working allowances


Pro rota Grade C - £16,936 - £18,756 Plus Shift and Weekend working allowances


Pro rota Grade D - £19,085 - £20,847 Plus Shift and Weekend working allowances


 

The closing date for this post has been extended to 12 noon on 26th April 2021

Those currently eligible on the redeployment register will be given prior consideration.


The main purpose of the role is to receive, record and assess emergency and non-emergency requests for policing services and provide resolution where appropriate. 

To manage and control the deployment of policing resources in line with Deployment Principles, Force Policy, working practices and service standards within Warwickshire Police.

 

Main Responsibilities:

To receive and record as appropriate requests for service and maintain accurate contact / incident records on Force systems, resolving at first point of contact where necessary.

To make an initial assessment of the threat, risk, harm and vulnerability of the service request, to grade within Force guidelines / National Standards utilising intelligence information, and find a suitable resolution route at the first point of contact in order to support community safety and Force crime reduction objectives.

To complete crime reports in full where there are no further lines of enquiry or partial completion when further investigation is required.

To review, assess and update IT records and intelligence systems in accordance with Force policy, Management of Police Information (MoPI) and national guidelines.

To provide timely updates to victims and witnesses and, if the initial response times are unable to be met, update and inform them about the next steps.

To maintain standards for security of information in accordance with Force guidelines, National Standards and UK legislation.

To communicate accurate information to external organisations whilst maintaining standards of security of information in accordance with Force guidelines, National Standards and UK legislation.

To provide tutoring support to new OCC staff, in conjunction with the OCC Supervisor, during their probationary period.

To maintain and continuously develop a working knowledge of emergency and non-emergency working practices and escalate issues affecting service delivery as necessary.

To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.

In addition to the Grade C level responsibilities outlined above, the post holder will undertake the following to progress to Grade D, subject to successful completion of

A 12 month probationary period at Grade C

A portfolio of evidence demonstrating the required skills and competencies within the in-house learning modules


Main Responsibilities Grade D

To provide dynamic risk assessment to requests for service/incidents, utilising voice support in high risk situations and mobile data, when appropriate, as a form of communication to operational officers and staff.

To review the most appropriate Police resource for incident management,   optimising the resource deployment recommended by Computer Aided Despatch and override if required.

To provide operational support to the OCC Inspector and Supervisor in relation to the management of critical and major incidents.

To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.

 

Experience/Skills:

GRADE C

Knowledge:

5 GCSEs at Grade A-C (or equivalent) including English Language

Level 3 or equivalent Customer Services qualification

Experience:

Working as part of a team in a contact centre environment

Developing effective customer service to internal and external customers

Working in a pressured environment, prioritising a high and varied workloads,

Dealing with difficult conversations and challenging situations

Key Skills:

Accurate data entry skills, with attention to detail

Typing speed minimum of 35 words per minute.

Proficient in the use of IT systems including Microsoft Office packages

Proven ability to gather and collate information using appropriate questioning techniques

Proven ability to communicate verbally and in writing with a wide range of people

Ability to analyse, review and present information in various formats

Good organisation, time management, administration and co-ordination skills

Ability to be assertive and remain calm under pressure

Ability to coach new colleagues

Have empathy and be an active listener,

Have good risk assessment, problem-solving and decision-making skills


Progression to GRADE D requires the post holder to:

Knowledge:

Have comprehensive understanding of National Standards for Incident Recording and National Crime Recording Standards

Have satisfactorily completed in-house learning modules at Grade C.

Experience:

At least 12 months experience of dealing with and resolving emergency and non-emergency requests for service

Have experience of dealing with a range of service requests

Demonstrate flexibility to work as part of a wider team

Key Skills:

Proficient in the use of the appropriate Command and Control system modules.

Demonstrate competence in deploying resources across several policing areas.

Enhance and update skills at Grade C

 

Special Conditions:

Required to wear a uniform

Shift working including unsocial hours, weekend and /or night working

Dealing with disturbing / unpleasant situations

Requirement to undertake a medical, hearing and eyesight assessment.

 

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

 

You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.

 

We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include; Job Share

 


 

 

 

                                                                         Disability Confident

This opportunity is closed to applications.