IMU (Investigation Management Unit) Operator

IMU (Investigation Management Unit) Operator

Stratford/Warwick, Warwickshire 

Permanent 

Full Time 

The closing date for this post is 12 noon on 12th February 2020

Those currently eligible on the redeployment register will be given prior consideration.

Interview dates to be confirmed

Previous applications submitted within the last 6 months will not be considered

Do you have the ability to gather information from different sources? Do you have the passion for victim service to become an expert in crime recording? Do you want to contribute to protecting our communities?

The Investigation Management Unit (IMU) is looking for operators to review and quality assure reports of crime, to ensure the correct classification is applied in line with Home Office Counting Rules. IMU operators are responsible for maintaining the Force’s compliance with HOCR; acting as subject experts for the organisation and supporting colleagues across all departments with any crime recording queries.

This is an integral role to the organisation and you could be part of a new era in Warwickshire Police.

The main purpose of the role is to assess crime records and incidents to ensure the quality of recording and linking of data for crimes and incidents is maintained at all times to check against accounting rules.

Main Responsibilities:

To quality assure, link, cross reference, update and process crimes and incidents in Athena in accordance with Force Policy and the National Crime Recording Standards

To quality assure crime/incident inputs to meet the ‘Right First Time’ ethos

To pro-actively resolve issues of systems errors upon discovery (this includes recording, linking and misidentified nominal records)

To assess information to identify vulnerability and risk within incidents to determine requirement for officers to be deployed.

To provide administrative support including taking telephone calls and liaising with other departments/teams

To support front line staff upon request regarding crime/incident policy for recording

To ensure customer service standards are applied to the victims of crime in accordance with Victims Charter

To mentor and support other members of the team as required

Accurately update, retrieve and interrogate all IT systems

To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required

Experience/Skills: 

Knowledge:

5 A-C grade GCSE’s (or equivalent) including English Language 

Experience:

Experience in working as part of a team managing a high and diverse workload in a customer service environment 

Key Skills:

Good data input skills and interrogation

Competent in the use of IT, including Microsoft packages

Proven customer service skills

Proven ability to communicate both orally and in written form with a wide range of people

Proven ability to gather and collate information using questioning techniques and create and maintain accurate records 

Desirable:

An understanding of the principles of crime investigation

Knowledge of National Standard of Incident Recording/National Crime Recording Standard/Home Office Counting Rules 

Special Conditions

Shift working including unsociable hours, weekends and public holidays.

The duties of this role will involve exposure to disturbing / unpleasant images or tasks

The Post holder will be required to wear the uniform provided

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community. 

You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.  

We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include; Job Share