Telephone Investigator

Telephone Investigator

Stratford/Warwick, Warwickshire 

Permanent  

Full Time 

The closing date for this post is 12 noon on 12th February 2020

Those currently eligible on the redeployment register will be given prior consideration.

Interview dates to be confirmed 

Previous applications submitted within the last 6 months will not be considered

The main purpose of the role is to receive and record non-emergency requests for a policing service, determining the level of response required by THRIVE risk assessment, to include recording the crime/incident report and conduct telephone based investigations for crimes where police deployment is not required. Where possible provide resolution of the contact/crime at the first point of contact.

Main Responsibilities:

To take calls reporting low level volume crime from members of the public, carrying out initial risk assessment of the call and if appropriate recording on force systems, capturing data at the first opportunity in accordance with National Standards of Incident and Crime Recording.

To provide support to the OCC for taking calls from members of the public when the service level agreement for call handling is not being met, ensuring the calls are graded to ensure that appropriate deployment is made.

To make initial contact with victims of crime and then during the investigative cycle and pre-charge stage, providing timely updates to victims of crime in accordance with the Victim Code.

To record and investigate non-deployable crime, ensuring all investigative opportunities are taken.

Arrange recovery and to review CCTV footage. Upload and circulate images if appropriate.

Complete victim and witness statements, which can be completed over the telephone and manage police exhibits appropriately.

Complete all general office based enquiries as part of the investigative cycle.

Manage undetected crime reports to support operational policing by maintaining oversight of critical business area as appropriate (eg missing / wanted persons, stolen vehicles).

Make an assessment on crimes where there are no further evidential opportunities and file as appropriate.

Make an assessment on crimes where there are further evidential opportunities when a suspect has been identified, which cannot be managed internally and prepare handover packages to pass for further investigation and/or arrest by Police Officers.

To update, analyse and interrogate IT record and intelligence systems in accordance with Force Policy, Management of Police Information (MOPI) and National guidelines.

To undertake tutoring and mentoring of staff

To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.

Experience/Skills:

Knowledge:

5 GCSE’s including English Language A-C grade or equivalent

Experience:

Experience in working as part of a team

Experience of working in a busy customer service environment

Experience of decision making in relation to issues of threat, harm and risk

Proven ability to gather and collate information using appropriate questioning techniques and create and maintain accurate records

Proven ability to work under pressure, managing high and varied work loads, by prioritisation of tasks to work to strict deadlines in a customer service environment

Key Skills:

Good data input skills

Proven customer service skills

Proven ability to communicate both orally and in written form with a wide range of people

Demonstrate a commitment to personal and professional development

Competent in the use of IT, including Microsoft packages

Desirable:

An understanding of the principles of crime investigation

Knowledge of National Standard of Incident Recording/National Crime Recording Standard/Home Office Counting Rules

Special Conditions

Shift working

Weekend working

Wearing of Uniform

Exposure to disturbing/unpleasant images or tasks

Hearing Test

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community. 

You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.  

We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include; Job Share