Police Officer

Resolution Centre Supervisor

1
 
E
£26,208 - £30,951
Shift working
Yes
20%
Permanent

Supervisor – Resolution Centre

Stratford/Warwick, Warwickshire 

Permanent

Full Time 

The closing date for this post is 12 noon on 12th February 2020

Those currently eligible on the redeployment register will be given prior consideration.

Interview date to be confirmed

Previous applications submitted within the last 6 months will not be considered 

The main purpose of the role is to supervise the performance of the Resolution Centre and ensure that a high quality service is delivered to members of the public, police officers and partner agencies.

 

Main Responsibilities:

To manage the investigation of criminal offences and ensure that National Standard of Incident Recording (NSIR) and National Crime Recording Standards (NCRS) are met and that qualitative measures are achieved and maintained though robust QA and audit processes.

To oversee effective management of contact from members of the public (including quality of calls, creating incidents, crime records and other criminal investigations) through various channels of communications to determine the most appropriate level of response.

To ensure the provision of appropriate support at the pre-charge stage for victims and witnesses, in line with the Code of Practice for Victims and the Witness Charter.

To act as an initial point of contact for internal and external complaints.

To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.

 

Experience/Skills:

Knowledge:

5 A-C grade GCSE’s (or equivalent) including English Language

Level 3 Supervisory qualification, or equivalent (e.g. CMS)

Knowledge of National Standard of Incident Recording/National Crime Recording Standard/Home Office Counting Rules

Experience:

Experience of criminal investigation processes.

Substantial supervisory experience within a high pressure customer service environment.

Significant experience in supervising and motivating teams to achieve targets and meet standards.

Proven ability to mentor, tutor and coach staff.

Key Skills:

Proven ability to work to strict deadlines managing a high and diverse workload

Excellent oral and written communication skills

Competent in the use of IT including Microsoft packages or equivalent 

 

Special Conditions

Shift working including weekends and nights

Exposure to disturbing/unpleasant images or tasks

Wearing of uniform

 

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.  

We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include; Job Share

                                                                         Disability Confident

This opportunity is closed to applications.